A Nur Atirah Binti Abit creator text my Kuantan, Pahang UMP 2015 monographic eng

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xiii, 51 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec). specialized Nur Atirah Binti Abit Faculty of Industrial Management Project Paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang – 2015 Bibliography : p. 39-40 Faculty of Industrial Management Dissertations Universities and Colleges Dissertations Theses THE0000027(Local) http://ecollib.ump.edu.my/id/eprint/25651 http://ecollib.ump.edu.my/id/eprint/25651 UMP 161213 20251117113323.0 vtls000098408