Maurer, Robert <br/><br/>
The spirit of kaizen :  creating lasting excellence one small step at a time / 
Bob Maurer and Leigh Ann Hirschman 
 - New York :  McGraw-Hill,  c2013 
 - ix, 181 p. ;  19 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071796170 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Organizational change<br/>Management