TY  - BOOK
AU  - Maurer,Robert
AU  - Hirschman,Leigh Ann
TI  - The spirit of kaizen: creating lasting excellence one small step at a time 
SN  - 9780071796170
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Management
N1  - Includes bibliographical references and index
ER  -