Brown, Mark Graham <br/><br/>
The pocket guide to the Baldrige Award criteria / 
 Baldrige Award criteria 
Mark Graham Brown 
 - 16th ed. 
 - Boca Raton, FL :  CRC Press,  2011 
 - v, 57 p. ;  13 cm. 
<br/><br/><label>ISBN: </label>9781439875506 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award<br/>Total quality management--Awards--United States