TY  - BOOK
AU  - Brown,Mark Graham
TI  - The pocket guide to the Baldrige Award criteria
SN  - 9781439875506
PY  - 2011///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Malcolm Baldrige National Quality Award
KW  - Total quality management
KW  - Awards
KW  - United States
ER  -