Weinstein, Art <br/><br/>
Superior customer value :  strategies for winning and retaining customers / 
Art Weinstein 
 - 3rd ed. 
 - Boca Raton, FL :  CRC Press,  2012 
 - xvii, 301 p. :  ill. ; œc 25 cm. +  2 videodiscs (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439861288 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management