TY  - BOOK
AU  - Weinstein,Art
TI  - Superior customer value: strategies for winning and retaining customers 
SN  - 9781439861288
PY  - 2012///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references and index
ER  -