Martin, Karen <br/><br/>
Metrics-based process mapping :  identifying and eliminating waste in office and service processes / 
Karen Martin, Mike Osterling 
 - Boca Raton, FL :  CRC Press,  c2013 
 - xi, 104 p. :  ill. (some col.) ;  26 cm. +  1 CD-ROM 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781439886687 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial efficiency--Evaluation<br/>Industrial productivity--Measurement<br/>Production management<br/>Manufacturing processes