TY  - BOOK
AU  - Martin,Karen
AU  - Osterling,Mike
TI  - Metrics-based process mapping: identifying and eliminating waste in office and service processes 
SN  - 9781439886687
PY  - 2013///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Industrial efficiency
KW  - Evaluation
KW  - Industrial productivity
KW  - Measurement
KW  - Production management
KW  - Manufacturing processes
N1  - Includes index
ER  -