Pyzdek, Thomas <br/><br/>
The handbook for quality management :  a complete guide to operational excellence / 
Thomas Pyzdek, Paul Keller 
 - 2nd ed. 
 - New York :  McGraw-Hill,  c2013 
 - xii, 484 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references (pages 455-464) and index 
<br/><br/><label>ISBN: </label>9780071799249 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Reliability (Engineering)