TY  - BOOK
AU  - Pyzdek,Thomas
AU  - Keller,Paul
TI  - The handbook for quality management: a complete guide to operational excellence 
SN  - 9780071799249
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Reliability (Engineering)
N1  - Includes bibliographical references (pages 455-464) and index
ER  -