Mulac, Carolyn M. <br/><br/>
Fundamentals of reference / 
Carolyn M. Mulac 
 - Chicago, USA :  American Library Association,  c2012 
 - xii., 131 p. ;  23 cm. 
 - ALA fundamentals series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780838910870 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United States<br/>Reference sources--Bibliography<br/>Internet in library reference services