Solomon, Micah <br/><br/>
High-Tech, high-touch customer service :  inspire timeless loyalty in the demanding new world of social commerce / 
Micah Solomon 
 - New  York :  American Management Association,  c2012 
 - xii, 194 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 179-189) and index 
<br/><br/><label>ISBN: </label>9780814417904 0814417906 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer services--Technological innovations<br/>Customer loyalty