TY  - BOOK
AU  - Solomon,Micah
TI  - High-Tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce 
SN  - 9780814417904
PY  - 2012///
CY  - New  York
PB  - American Management Association
KW  - Customer services
KW  - Technological innovations
KW  - Customer loyalty
N1  - Includes bibliographical references (p. 179-189) and index
ER  -