Business process management :  theory and applications / 
editor by Michael Glykas 
 - Heidelberg, Germany :  Springer,  c2013 
 - xxiv, 456 p. :  ill. ;  24 cm. 
 - Studies in computational intelligence ;  444 .
 - Studies in computational intelligence ;  444 .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9783642284083 9783642284090 (ebk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Data processing<br/>Management information systems<br/>Workflow--Management