TY  - BOOK
AU  - Glykas,Michael
TI  - Business process management: theory and applications 
T2  - Studies in computational intelligence
SN  - 9783642284083
PY  - 2013///
CY  - Heidelberg, Germany
PB  - Springer
KW  - Business
KW  - Data processing
KW  - Management information systems
KW  - Workflow
KW  - Management
N1  - Includes bibliographical references and index
ER  -