Floyd, Kory <br/><br/>
Communication matters / 
Kory Floyd 
 - 2nd ed. 
 - New York :  McGraw-Hill,  c2014 
 - 1 v. (various pagings) :  ill. (chiefly col.), photos ;  28 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780078036866 0078036860 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication