00884nam a2200253 a 4500 vtls000070036 KUKTEM 20251125093736.0 130603t2012 enka f b 001 0 eng d 9780273740483 201401231637 jamie 201306031003 faiz UMP HD9980.5 .J64 2012 Johnston, Robert Service operations management : improving service delivery / Robert Johnston, Graham Clark, and Michael Shulver 4th ed. Harlow, England : Pearson, c2012 xxii, 462 p. : ill. ; 27 cm. Includes bibliographical references and index Service industries Management Clark, Graham Shulver, Michael 0 0 0 0 20000 20000 2019-09-04 255.21 0 HD9980.5 .J64 2012 0000080559 2019-09-04 00:00:00 1 255.21 2019-09-04 OPEN VIRTUA40 67741 67747 VTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*6500*7000*7001*9992