Ortiz, Chris A. <br/><br/>
The psychology of lean improvements :  why organizations must overcome resistance and change the culture / 
Chris A. Ortiz 
 - Boca Raton, FL :  CRC Press,  c2012 
 - xviii, 164 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439878798 143987879X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change<br/>Lean manufacturing