TY  - BOOK
AU  - Ortiz,Chris A.
TI  - The psychology of lean improvements: why organizations must overcome resistance and change the culture 
SN  - 9781439878798
PY  - 2012///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Organizational change
KW  - Lean manufacturing
N1  - Includes bibliographical references and index
ER  -