Van Tiem, Darlene M. <br/><br/>
Fundamentals of performance improvement :  a guide to improving people, process, and performance / 
Darlene M. Van Tiem, James L. Moseley, Joan C. Dessinger 
 - 3rd ed. 
 - San Francisco, CA :  John Wiley & Sons,  c2012 
 - xxxix, 664 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781118025246 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance technology<br/>Performance<br/>Personnel management