02353nmm a2200313 a 4500 vtls000098477 KUKTEM 20251117113328.0 161214s2016 my fq d 001 0 eng d THE0005131(Local) 201905131534 hanafiah 201712131652 fateeha 201612141500 saini UMP FKP .S469 2016 r Bc. CD 10463 Seow, Wenjia A survey and improvement of quality at Dataran Setar Sdn Bhd [electronic resource] / Seow Wenjia Kuantan, Pahang : UMP, 2016 1 computer disc : digital data ; 12 cm. Faculty of Manufacturing Engineering Theses Gred A Project Paper (Bachelor of Engineering in Manufacturing Engineering (Hons.)) -- Universiti Malaysia Pahang – 2016 Define, Measure, Analyse, Improve and Control (DMAIC) is one of the problems solving methodology of Six Sigma that used to improve quality. This research presents a case study of surveying quality problems in small scale industry by using Six Sigma approach within a production department. The goals of this research are to improve the quality of services to meet customer demand using DMAIC methodology. This research had shown how the root causes being identified and how the quality of service is being improved and meet customer satisfaction. The defect of quality of service detected is the garment could not complete on time. The analysis from adopting DMAIC indicated that number of workers and machines’ capability influenced the production of the garment. In particular, some calculation using formula has been done to calculate the number of workers needed and change the type of the machines. Six Sigma implementation resulted significant increases in number of workers to produce improvements in productivity. The number of workers has been increase from 15 to 24 workers. As a result, w Item in PDF format Faculty of Manufacturing Engineering Dissertations Universities and Colleges Dissertations Theses http://ecollib.ump.edu.my/id/eprint/4101 Access in library only 0 0 0 1 20000 20000 2019-09-04 0 FKP .S469 2016 r Bc. | CD 10463 0000115978 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 6822 6828 VTLSSORT0080*0200*0400*0900*0901*1000*2450*2600*3000*5000*5001*5020*5200*5380*6100*6500*6501*8560*9992