00771nam a2200229 a 4500 vtls000075106 KUKTEM 20251125093805.0 131007t2013 my a g 001 0 eng d 9789670480176 (pbk.) 201406130935 saini 201310071548 ida UMP HF5415.5 .N45 2013 Nek Kamal Yeop Yunus Customer retention strategies / Nek Kamal Yeop Yunus Tanjung Malim : Penerbit UPSI, 2013 xi, 139 p. : ill. ; 23 cm. Includes index and bibliography and index Customer services Management Consumer satisfaction 0 0 0 0 20000 20000 2019-09-04 28.50 0 HF5415.5 .N45 2013 0000084307 2019-09-04 00:00:00 1 28.50 2019-09-04 OPEN VIRTUA40 68231 68237 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*9992