Business enterprise, process, and technology management :  models and applications / 
Venky Shankararaman, J. Leon Zhao and Jae Kyu Lee, editors 
 - Hershey PA :  Business Science Reference,  2012 
 - xv, 301 p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781466602496 (hardcover) 9781466602502 (ebook) 9781466602519 (print & perpetual access) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Information technology