Dinkin, Steven <br/><br/>
The exchange :  a bold and proven approach to resolving workplace conflict / 
Steven Dinkin, Barbara Filner, Lisa Maxwell 
 - New York :  CRC Press,  c2011 
 - xiv, 123 p. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781439852989 (pbk. : acid-free paper) 1439852987 (pbk. : acid-free paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Personnel management<br/>Interpersonal conflict--Prevention