TY  - BOOK
AU  - Dinkin,Steven
AU  - Filner,Barbara
AU  - Maxwell,Lisa
TI  - The exchange: a bold and proven approach to resolving workplace conflict 
SN  - 9781439852989 (pbk. : acid-free paper)
PY  - 2011///
CY  - New York
PB  - CRC Press
KW  - Conflict management
KW  - Personnel management
KW  - Interpersonal conflict
KW  - Prevention
N1  - Includes index
ER  -