Wurtzel, Marvin <br/><br/>
What is BPM? / 
Marvin Wurtzel 
 - New York :  McGraw-Hill,  2013 
 - ix,102 p. :  ill. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780071802253 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational effectiveness<br/>Workflow--Management<br/>Industrial management