TY  - BOOK
AU  - Wurtzel,Marvin
TI  - What is BPM?
SN  - 9780071802253
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Reengineering (Management)
KW  - Organizational effectiveness
KW  - Workflow
KW  - Management
KW  - Industrial management
N1  - Includes index
ER  -