Aken, Joan Ernst van Problem-solving in organizations : a methodological handbook for business students / Joan Ernst van Aken, Hans Berends, Hans van der Bij - New York : Cambridge University Press, 2007 - xiii, 183 p. : ill. ; 26 cm. Includes bibliographical references and index ISBN: 9780521869768 (hbk) 0521869765 Subjects--Topical Terms: Problem solving