Service availability :  principles and practice / 
editors, Maria Toeroe, Francis Tam 
 - Chichester, West Sussex :  John Wiley & Sons,  2012 
 - xxx, 453 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781119954088 (cloth) 1119954088 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reliability (Engineering)