Public service performance :  perspectives on measurement and management / 
edited by George A. Boyne ... [et al.] 
 - Cambridge :  Cambridge University Press,  2010 
 - xvii, 319 p. :  ill. ;  25 cm. 
<br/><br/> Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780521172936 (pbk.) 9780521859912 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administrative agencies--Management--Evaluation--Congresses<br/>Public administration--Evaluation--Congresses<br/>Total quality management in government--Congresses<br/>Comparative government--Congresses