TY  - BOOK
AU  - Boyne,George A.
TI  - Public service performance: perspectives on measurement and management 
SN  - 9780521172936 (pbk.)
PY  - 2010///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Administrative agencies
KW  - Management
KW  - Evaluation
KW  - Congresses
KW  - Public administration
KW  - Total quality management in government
KW  - Comparative government
N1  - Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004; Includes bibliographical references and index
ER  -