TY  - BOOK
AU  - Balagué,Núria
AU  - Saarti,Jarmo
TI  - Managing your library and its quality: the ISO 9001 way 
T2  - Chandos information professional series
SN  - 9781843346548
PY  - 2011///
CY  - Oxford
PB  - Chandos Publishing
KW  - ISO 9001 Standard
KW  - Libraries
KW  - Quality control
KW  - Standards
N1  - Includes bibliographical references and index
ER  -