Sparrow, Malcolm K. <br/><br/>
The character of harms :  operational challenges in control / 
Malcolm K. Sparrow 
 - Cambridge :  Cambridge University Press,  2008 
 - viii, 264 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Which way up, and does it matter? -- A different type of work -- Defining problems : setting the scale -- Defining problems : picking the dimensions -- Patterns of thought and action -- Puzzles of measurement -- Structures, protocols, and interactions -- Invisible harms -- Conscious opponents -- Catastrophic harms -- Harms in equilibrium -- Performance-enhancing risks 
<br/><br/><label>ISBN: </label>9780521872102 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social problems--United States<br/>United States--Social policy<br/>Social conflict--United States