TY - BOOK AU - Sparrow,Malcolm K. TI - The character of harms: operational challenges in control SN - 9780521872102 (hardback) PY - 2008/// CY - Cambridge PB - Cambridge University Press KW - Social problems KW - United States KW - Social policy KW - Social conflict N1 - Includes bibliographical references and index; Which way up, and does it matter? -- A different type of work -- Defining problems : setting the scale -- Defining problems : picking the dimensions -- Patterns of thought and action -- Puzzles of measurement -- Structures, protocols, and interactions -- Invisible harms -- Conscious opponents -- Catastrophic harms -- Harms in equilibrium -- Performance-enhancing risks ER -