Reider, Rob,  1940- <br/><br/>
Expanding customer service as a profit center :  striving for excellence and competitive      advantage / 
Rob Reider 
 - New York, N.Y. :  Business Expert Press,  2012 
 - xiv, 153 p. :  ill. ;  23 cm. 
 - Marketing strategy collection,  2150-9662 .
 - Marketing strategy collection .
<br/><br/> Includes index 
<br/><br/>Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index 
<br/><br/><label>ISBN: </label>9781606494608 (pbk.) 9781606494615 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services