00985nam a2200217 a 4500001001400000003000700014005001700021008004100038020002500079020003500104040000800139100002400147245012200171260005100293300003400344490004600378500001900424505026800443650002200711830003400733vtls000068499KUKTEM20251125095333.0130205t2012    nyua   f      001 0 eng d  a9781606494608 (pbk.)  a9781606494615 (electronic bk.)  aUMP1 aReider, Rob,d1940-10aExpanding customer service as a profit center :bstriving for excellence and competitive      advantage /cRob Reider  aNew York, N.Y. :bBusiness Expert Press,c2012  axiv, 153 p. :bill. ;c23 cm.1 aMarketing strategy collection,x2150-9662  aIncludes index0 aPreface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index 0aCustomer services 0aMarketing strategy collection