01216nam a2200265 a 4500 vtls000068499 KUKTEM 20251125095333.0 130205t2012 nyua f 001 0 eng d 9781606494608 (pbk.) 9781606494615 (electronic bk.) 201311211441 saini 201302051622 shikin UMP HF5415.5 .R45 2012 Reider, Rob, 1940- Expanding customer service as a profit center : striving for excellence and competitive advantage / Rob Reider New York, N.Y. : Business Expert Press, 2012 xiv, 153 p. : ill. ; 23 cm. Marketing strategy collection, 2150-9662 Includes index Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index Customer services Marketing strategy collection 0 0 0 0 20000 20000 2019-09-04 117.62 0 HF5415.5 .R45 2012 0000078442 2019-09-04 00:00:00 1 117.62 2019-09-04 OPEN VIRTUA40 70399 70405 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*4900*5000*5050*6500*8300*9992