TY  - BOOK
AU  - Reider,Rob
TI  - Expanding customer service as a profit center: striving for excellence and competitive      advantage 
T2  - Marketing strategy collection,
SN  - 9781606494608 (pbk.)
PY  - 2012///
CY  - New York, N.Y.
PB  - Business Expert Press
KW  - Customer services
N1  - Includes index; Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index
ER  -