02430ntm a2200289 a 4500 vtls000098262 KUKTEM 20251117113335.0 161205t2016 my a f m 000 0 eng d THE0000020(Local) 201905131021 aishah 201712181616 saini 201612051149 fateeha UMP FIM .A55 2016 r Bc. Nur Anis Buniamin Relationship between total quality management (TQM) practises and operational performance in manufacturing company / Nur Anis Buniamin Kuantan, Pahang : UMP, 2016 xiii, 69 p. : ill. ; 30 cm. + 1 CD-ROM Faculty of Industrial Management Project paper (Bachelor of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang - 2016 Bibliography : p. 48-52 Total quality management (TQM) practises are well known approaches that most of the overseas company used. But in Malaysian company, this approach is not so often used. Other than that, not many researchers do the research about the effect of TQM practises on operational performance. So the aims of this research are to identify the levels of TQM practises (leadership, customer focus, management of people, process improvement, strategic planning and use of information and analysis) for operational performance and to determine the effect of TQM practises on operational performance. The indicators of operational performance are productivity, quality and waste level. The collected data was analysed by using descriptive statistic, reliability, normality, Pearson Correlation, single mean t-test and regression analysis. As a result, only strategic planning and process improvement practises positively contribute to operational performance. For future researcher, they should do more research about operational performance like increase the numbers of indicators for operational performance. Therefore, they can give more comprehensive understanding to colleagues and students about operational performance. Faculty of Industrial Management Dissertations Universities and Colleges Dissertations Theses http://ecollib.ump.edu.my/id/eprint/4137 Access in library only 0 0 0 6 10000 10000 2019-09-04 0 FIM .A55 2016 r Bc. 0000115628 2019-09-04 00:00:00 1 2019-09-04 PSM 0 0 0 6 10000 10000 2019-09-04 0 CD 10379 | FIM .A55 2016 r Bc. 0000115629 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 7040 7046 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5020*5040*5200*6100*6500*6501*8560*9992