02345ntm a2200289 a 4500 vtls000098268 KUKTEM 20251117113335.0 161205t2015 my a f m 000 0 eng d THE0000042(Local) 201905131213 aishah 201712051300 nazri 201612051222 fateeha UMP FIM .H34 2015 r Bc. Hafizah Dalilah Mohamad Zin An evaluation of hospitality industry's efficiency using data envelopment analysis (DEA) / Hafizah Dalilah Mohamad Zin Kuantan, Pahang : UMP, 2015 xii, 62 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM Faculty of Industrial Management Project paper (Bachelor of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang - 2015 Bibliography : p. 48-50 This survey was conducted to identify the efficiency variable’s influencing hospitality industry by using Data Envelopment Analysis and to evaluate of efficiency of hotel using Data Envelopment Analysis. The sample is constituted by 9 of five star hotel (Grand Hyatt Hotel, Traders Hotel, Berjaya TS Hotel, Shangri-La Hotel, JW Marriott Hotel, Sama Sama Hotel, Hilton PJ Hotel, Majestic Hotel, and Royale Chulan Hotel) that operating in Malaysia. The efficiency for the selected hotels is estimated through the data envelopment analysis methodology. The efficiency ranking can be explained by interaction between variables. Then, the hotel inefficiency mainly causes of the input and output configuration. A direction for future research can be easy to make of input and output. Furthermore, the inefficiency causes was identify and suggestion for the manager or hotel owners are made to increase hotel efficiency. This is one of the a few research of study measuring hotel efficiency in Malaysia. Moreover, it identify the inefficiency causes of hotel and offer suggestion to fixing the lacks that be found in hotel management. Faculty of Industrial Management Dissertations Universities and Colleges Dissertations Theses http://ecollib.ump.edu.my/25713/ Access in library only 0 0 0 6 10000 10000 2019-09-04 0 FIM .H34 2015 r Bc. 0000115630 2019-09-04 00:00:00 1 2019-09-04 PSM 0 0 0 6 10000 10000 2019-09-04 0 CD 10380 | FIM .H34 2015 r Bc. 0000115631 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 7041 7047 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5020*5040*5200*6100*6500*6501*8560*9992