Attong, Maxine <br/><br/>
Change or die :  the business process improvement manual / 
Maxine Attong and Terrence Metz 
 - Boca Raton, FL :  CRC Press,  2013 
 - xxxii, 346 p. :  ill. ;  23 cm. +  CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Case study : URhere -- Vision and goals -- Change management -- Stakeholder analysis -- Core process 
<br/><br/><label>ISBN: </label>9781466512511 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Decision making<br/>Leadership