TY  - BOOK
AU  - Attong,Maxine
AU  - Metz,Terrence
TI  - Change or die: the business process improvement manual 
SN  - 9781466512511 (pbk. : alk. paper)
PY  - 2013///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Reengineering (Management)
KW  - Decision making
KW  - Leadership
N1  - Includes bibliographical references and index; Case study : URhere -- Vision and goals -- Change management -- Stakeholder analysis -- Core process
ER  -