The human side of reference and information services in academic libraries :  adding value in the digital world / 
edited by Lesley S.J. Farmer 
 - Oxford, U. K. :  Chandos,  c2007 
 - xxii, 134 p. ;  25 cm. 
 - Chandos information professional series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781843342588 1843342588 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries--Reference services<br/>Internet in library reference services