Fundamentals of business process management / 
Marlon Dumas ... [et al.] 
 - Berlin :  Springer-Verlag,  2013 
 - xxvii, 399 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction to Business Process Management -- Process Identification -- Essential Process Modeling -- Advanced Process Modeling -- Process Discovery -- Qualitative Process Analysis -- Quantitative process analysis -- Process redesign -- Process automation -- Process intelligence 
<br/><br/><label>ISBN: </label>9783642331428 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Data processing--Management<br/>Reengineering (Management)