TY  - BOOK
AU  - Dumas,Marlon
TI  - Fundamentals of business process management
SN  - 9783642331428
PY  - 2013///
CY  - Berlin
PB  - Springer-Verlag
KW  - Business
KW  - Data processing
KW  - Management
KW  - Reengineering (Management)
N1  - Includes bibliographical references and index; Introduction to Business Process Management -- Process Identification -- Essential Process Modeling -- Advanced Process Modeling -- Process Discovery -- Qualitative Process Analysis -- Quantitative process analysis -- Process redesign -- Process automation -- Process intelligence
ER  -