Donna Tedesco <br/><br/>
The moderator's survival guide :  handling common, tricky, and sticky situations in user research / 
Donna Tedesco, Fiona Tranquada 
 - Waltham, MA :  Morgan Kaufmann,  2014 
 - xxiii, 323 p. :  col. ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780124047006 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial products--Testing<br/>Computer software--Testing<br/>Focus groups<br/>Forums (Discussion and debate)