TY  - BOOK
AU  - Donna Tedesco
AU  - Tranquada,Fiona
TI  - The moderator's survival guide: handling common, tricky, and sticky situations in user research 
SN  - 9780124047006
PY  - 2014///
CY  - Waltham, MA
PB  - Morgan Kaufmann
KW  - Commercial products
KW  - Testing
KW  - Computer software
KW  - Focus groups
KW  - Forums (Discussion and debate)
N1  - Includes bibliographical references and index
ER  -