Beisse, Fred <br/><br/>
A guide to computer user support for help desk and support specialists / 
 Microsoft project professional 2010 
Fred Beisse 
 - Boston, MA :  Cengage Learning,  c2013 
 - xviii, 670 p. :  ill. ;  23 cm. +  1 CD-ROM, 1 DVD 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781133187820 113318782X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services<br/>Computer service industry--Vocational guidance<br/>Computer technical support--Customer services