TY  - BOOK
AU  - Beisse,Fred
TI  - A guide to computer user support for help desk and support specialists
SN  - 9781133187820
PY  - 2013///
CY  - Boston, MA
PB  - Cengage Learning
KW  - Computer industry
KW  - Customer services
KW  - Computer service industry
KW  - Vocational guidance
KW  - Computer technical support
N1  - Includes index
ER  -